Refund policy
Return, Exchange and Refund Policy
Last updated: July 21, 2026
At Rare Bunkar, we take care to inspect and securely package products before dispatch.
Because our products may be handcrafted, minor variations in colour, weave, texture, stitching, pattern placement, shape or dimensions may naturally occur. Such minor handcrafted variations are not ordinarily considered defects.
Please read this policy carefully before placing an order.
1. Return and Exchange Window
Eligible return or exchange requests must be raised within 3 days of delivery.
The 3-day period begins from the date on which the order is marked as delivered by the courier partner.
Requests raised after the applicable period may not be accepted.
Certain products may have different return eligibility. When a product page contains specific return conditions, the conditions displayed on that product page will apply.
2. Eligible Reasons
A return, exchange or replacement may be considered when:
- The product received is damaged.
- The product has a manufacturing defect.
- An incorrect product was delivered.
- A product or component is missing from the package.
- The product received is materially different from the confirmed order.
- The product is otherwise eligible for return according to its product page.
3. Mandatory Unboxing Video
For claims involving a damaged, defective, incorrect, incomplete or missing product, customers should record a clear, continuous unboxing video.
The video should:
- Begin before the outer package is opened.
- Clearly show the shipping label.
- Show all sides of the sealed package.
- Capture the entire unboxing without cuts or edits.
- Clearly show the product and the claimed issue.
A claim may be rejected when adequate proof is unavailable or the submitted evidence does not clearly establish that the issue existed at the time of delivery.
4. Product Condition Requirements
To be eligible for return or exchange, the product must generally be:
- Unused
- Unwashed
- Unaltered
- Undamaged after delivery
- Free from stains, odour or signs of use
- Returned with original tags
- Returned with original packaging
- Returned with all accessories, inserts and complimentary items
Items failing these conditions may be sent back to the customer without a refund.
5. Non-Returnable Products
The following products may not be eligible for return or exchange unless received damaged, defective or incorrect:
- Customised or personalised products
- Made-to-order products
- Products marked as final sale
- Clearance products identified as non-returnable
- Gift cards
- Products damaged through customer misuse
- Products without original tags or packaging
- Used, washed or altered products
- Products returned after the return window
- Products affected only by minor handcrafted variations
- Products damaged due to incorrect storage, handling or maintenance
For hygiene-sensitive products, returns may be restricted after the packaging or seal has been opened.
6. Handmade Product Variations
The following are not generally treated as defects when they do not materially affect the product’s usability:
- Minor differences in colour
- Natural fibre irregularities
- Slight weaving differences
- Minor stitching variations
- Small differences in measurements
- Pattern-placement variations
- Natural texture variations
- Slight finishing differences common to handmade products
Screen settings, lighting and photography may also cause colours to appear slightly different.
7. How to Raise a Request
To raise a return, exchange or damage claim, contact Rare Bunkar within 3 days of delivery through the Contact Us details available on rarebunkar.com.
Please provide:
- Order number
- Customer name
- Registered phone number
- Reason for the request
- Clear photographs of the product
- Photograph of the shipping label
- Continuous unboxing video, where applicable
- Details of the requested resolution
Our team may request additional photographs, videos or information before approving the request.
Sending a request does not automatically guarantee approval.
8. Approval and Quality Inspection
After receiving your request, our team will review the submitted information.
When a return is approved, instructions for pickup or self-shipping will be shared.
Returned products may be inspected for:
- Signs of use
- Damage after delivery
- Missing tags
- Missing packaging
- Missing accessories
- Odour, stains or alteration
- Mismatch with the originally delivered product
A refund or exchange will be processed only after the returned product passes inspection.
9. Reverse Pickup
Where reverse-pickup service is available, we may arrange collection from the original delivery address.
Pickup availability depends on the courier partner and delivery location.
Customers must keep the product safely packed and ready for collection. Reverse-pickup attempts may be limited.
When reverse pickup is unavailable, the customer may be required to self-ship the product to the address provided by our support team.
Do not send a product to our business address without receiving return approval and instructions.
10. Return Shipping Charges
For an approved claim involving a damaged, defective or incorrect product, Rare Bunkar will ordinarily bear reasonable return-shipping costs.
For discretionary returns, exchanges or reasons not caused by Rare Bunkar, reverse-shipping or handling charges may be deducted from the refund or collected separately.
Original shipping charges, Cash on Delivery fees and other non-product charges may be non-refundable unless the return resulted from our error.
Any applicable charges will be communicated before the return is processed.
11. Exchanges
Approved exchanges are subject to product availability.
When the requested replacement is unavailable, we may offer:
- Another available product
- Store credit
- A refund, where applicable
Only one exchange may be permitted per order unless the replacement product itself is damaged, defective or incorrect.
12. Refunds
After the returned product is received and approved through quality inspection, an eligible refund will be initiated.
For prepaid orders, the refund will generally be processed to the original payment method.
For Cash on Delivery orders, customers may be asked to provide valid bank-account or UPI details for the refund.
Refund initiation may take approximately 5–7 business days after approval. Banks and payment providers may require additional time to credit the amount.
Rare Bunkar is not responsible for delays caused solely by banks, payment gateways or financial institutions after the refund has been successfully initiated.
13. Order Cancellation
Orders may be cancelled before dispatch by contacting our support team.
Once an order has been shipped, cancellation may not be possible. The customer may need to follow the applicable return procedure after delivery.
Rare Bunkar reserves the right to cancel an order due to:
- Product unavailability
- Payment failure
- Incorrect pricing
- Incorrect or incomplete address
- Unserviceable delivery location
- Suspected fraud
- Misuse of Cash on Delivery or promotions
Eligible prepaid-order refunds will be initiated after cancellation.
14. Refused Cash on Delivery Orders
Repeated refusal of confirmed Cash on Delivery orders may result in:
- Cash on Delivery being disabled for future purchases.
- Prepaid payment being required.
- Recovery or deduction of shipping costs where permitted.
- Restriction of the customer account.
Customers should cancel an order before dispatch when they no longer wish to receive it.
15. Missing or Tampered Packages
When the outer package appears open, damaged or tampered with at delivery, customers should:
- Refuse the delivery where practical.
- Inform the courier representative.
- Record photographs or video.
- Contact Rare Bunkar immediately.
When a delivered package is missing an item, retain all packaging and submit an uninterrupted unboxing video.
16. Contact Information
Return and exchange requests should be raised through the Contact Us page available on rarebunkar.com.
Return correspondence address:
A S Enterprises – Rare Bunkar
Khasra No. 2648/2, Rajput Colony
Near Nahar Bye Pass, New Model Town
Panipat, Haryana – 132103
India
Important: Products should not be self-shipped to this address unless our support team has approved the return and provided instructions.